Delivery
When will I receive my order?
All our madeleines are baked to order for you to enjoy them at the top of their freshness.
We aim to dispatch your order within 4 business days using Hermes Next day service. You will receive a notification once your order is on its way.
We are based in London, but we deliver all over the UK!
We deliver through Hermes Next day from Tuesday to Friday. Saturday deliveries are made by Royal Mail Special Delivery (additional shipping cost applies).
Please make sure that someone will be able to receive the delivery at the specified delivery address as our madeleines are not great at travelling back and forth!
If you want to receive your order on a specific day, please specify a date in the “date” field at check out or drop us an email, and we will do our best to accommodate and suit you.
* Please get in touch to discuss special deliveries for large, recurring, or custom orders.
Where do you deliver to?
We are based in London and we currently deliver:
UK-wide for our boxes
London wide for our madeleines towers and catering orders.
If you are not in London we may be able to arrange delivery for advanced orders depending on your location. Email us at hello@madeleinesandco.uk to enquire about delivery outside London and we might find a solution!
Do I need to be there to accept delivery?
In order to make it a super easy delivery, please make sure to correctly fill out the delivery form with all details our delivery partner should know about. If you have any additional information or special request (e.g. ‘Leave with security at front desk’), please add them during the checkout.
It is also your responsibility that there is someone to accept the delivery at the address provided.
We cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.
If any issue arise while trying to deliver, our delivery partner will try to call the contact you provided. If he is unable to locate the recipient, he will leave it in a safe place (with a neighbour or co-worker).
If our delivery partner is directed to a loading bay or post room, we cannot accept responsibility for how the cakes are handled.
Please note that it is a freshly made product and we are unable to re-deliver. Once your order has been processed, we cannot offer a refund.
Want to leave a note about delivery?
If you have any additional information or special requests (e.g. ‘leave with security at front desk’), you will be given the opportunity to add this in during the checkout process.